Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you apply for accommodation, register on our portal, or communicate with us. This includes:

• Identity Data: Name, SA ID/Passport number, Date of Birth, Gender.
• Contact Data: Email address, telephone numbers, next of kin details.
• Academic Data: Institution name, student number, course details.
• Financial Data: Bursary details, proof of funding/payslips.
• Biometric Data: Profile photographs used for Digital ID cards and security access.

2. How We Use Your Information

Your data is used strictly for the purpose of managing your student accommodation application and tenancy. This includes:

• Processing your application and allocating rooms.
• Communicating regarding leases, payments, or maintenance.
• Verifying your identity and academic registration status.
• Ensuring the safety and security of our premises via access control.

3. Data Protection & Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Access to your personal data is restricted to employees and administrative staff who have a specific business need to know (e.g., Residence Managers).

4. Third-Party Sharing

We do not sell your personal data. We may share your information only with:

• Educational Institutions: To verify registration status if required.
• Service Providers: For IT support or maintenance (under strict confidentiality).
• Legal Authorities: If required by South African law or for debt collection purposes.

5. Your Rights

You have the right to access the personal information we hold about you, request corrections to inaccurate data, or request deletion of your data (subject to legal retention requirements, such as tax laws which require keeping financial records for 5 years).